GNK ASG technical framework
GNK ASG All Desk
GNK ASG All Desk is the planned framework for structuring official communication, contact forms, email channels, WhatsApp inquiries, media requests and GNK ASG Intelligence Desk workflows.
Contact and inquiriesStructured intake for business, media, technical, legal and general inquiries.
Zoho Mail preparationPlanned business email system for the gnk-asg.hr domain with separated functional mailboxes.
WhatsApp intakePublic WhatsApp contact with future option for structured inquiry classification.
Intelligence DeskPublications, SEO articles, business analysis, market content and social-post preparation.
Draft responsesPlanned preparation of draft responses according to inquiry category and sensitivity level.
Calendar and remindersPlanned connection of meetings, deadlines and open items.
Implementation phases
Phase 1 · in progressPublic contact and routing layer
Contact pages, channel configuration, e-mail preparation and WhatsApp messages.
Contact pages, channel configuration, e-mail preparation and WhatsApp messages.
Phase 2 · pending owner actionZoho Mail activation
Domain verification, MX, SPF, DKIM and DMARC records in DNS.
Domain verification, MX, SPF, DKIM and DMARC records in DNS.
Phase 3 · plannedMailbox classification and draft responses
Message classification and draft response preparation with manual review for sensitive subjects.
Message classification and draft response preparation with manual review for sensitive subjects.
Phase 4 · plannedCalendar, reminders and open-item tracking
Tracking meetings, deadlines and unanswered messages.
Tracking meetings, deadlines and unanswered messages.
Security rules
- The public portal does not request or store email passwords.
- Mailbox login is handled only through official Zoho access or approved backend integration.
- Legal, tax, banking, contractual and personal-data matters require manual review.
- Bank-account changes and payment instructions must never be automated without human verification.
- AI explanations must remain grounded in published portal content and verifiable public sources.